Designing the Best Call Center for Your Business

post Category: outsourcing business — Outsourcing Resource @ 2:22 am — post
postJanuary 18, 2009

Designing the Best Call Center for Your Business
This book provides a comprehensive overview of the issues involved in successful call center operation. Topics include outbound and inbound sales, customer service, and help desk functions. Readers also get in-depth coverage on facilities and workstation design, site selection, recruiting, training, and retention.


Product Specification :

ISBN :1578200636
Format :Paperback: Illustrated: 281 pages
Publisher :Cmp Books
Date Published :12/01/2000
List price :29.95

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