Outsourcing Resource

In the last 10 years, India has become a global hub for foreign companies looking to outsource. After all, costs are about 40 percent cheaper than operating in the U.S. In 2007, outsourcing brought India about $11 billion in business, though the sector has suffered from the recent credit crisis.

As operating in India has become more expensive, companies like Quattro, an Indian business process outsourcing (BPO) company, have opened offices in countries like Singapore or Mexico. So when a U.S. company outsources work to an Indian BPO, that same BPO could in turn outsource the job to workers from Mexico.

Worldfocus correspondent Daljit Dhaliwal and producers Mary Lockhart and Ara Ayer report from India, where Quattro executive Raman Roy talks about his companys ambitions.

Read from bloggers who discuss Indias role in the global workforce at http://worldfocus.org/blog/2008/11/24/indias-outsourcers-look-to-outsource/2891/

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Duration : 0:5:53

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